- Click-to-call Support for merchants. I've used this several times in the last few months and though the level of support depends on who gets your call (Most of there support team really goes the extra mile) over all the support has been excellent.
- Holiday Shopping Tips in Seller Central.
- Holiday Webinar (look for more of those in 2009)
- The new Seller Support blog. Check out the latest blog post from Cathi C. and add this blog to your RSS reader.
Thursday, December 11, 2008
Amazon Opens Up Communication with their Sellers
Amazon, doesn't really do the whole community thing (eBay doesn't either, anymore) they are pretty much all business, but over the last year I've noticed a more concerted effort to communicate with their sellers. The change is happening gradually but it is happening:
This gradual change shows their commitment to growing and cultivating their 3P business and so far, though the steps are not huge, they are at least going in the right direction. I would look for more of this type of communication in 2009.
Update: Hot off the presses is this great new tutorial on Optimising the Customer Experience, from the Amazon Merchant Services team
Just my 15%