Wednesday, July 01, 2009

The Corporate Blogger - An Interview with eBay Blogger RBH



Just my 15%

Blast From the Past: Let's Talk Sales Tax on the Internet.

Sorry to rehash an old blog post, but I thought it was relevant in light of the recent news coming from Amazon and Overstock. The wave of States going after online retailers for Sales Tax collection is becoming a Tsunami. This post was originally written in January of 2009.

Brick & Mortar stores have been complaining for years about the competitive advantage online stores and catalog companies have regarding sales tax. To be completely honest, I make most of my online purchases at Amazon because I don't like paying sales tax. I like the current system just the way it is, but it will change and sooner rather than later. [I now make all of my online purchases at Buy.com and pay sales tax because Buy.com is based in California.]


Unfortunately the tide has turned and will soon be gathering steam as State after State follows the model New York started:

"New York state won a round in court against Amazon.com over a new law requiring out-of-state online companies to collect sales tax from shoppers in New York.


The law applies to companies that don't have offices in New York, but have at least one person in the state who works as an online agent -- someone who links to a Web site and receives commissions for related sales."

Of course this is just round one of the court battle and my guess is that Amazon will continue this fight up the Judicial ladder until it is presented to the US Supreme Court, but it is just a matter of time before sales tax is charged on every purchase from Brick and Mortar to online stores.


I'm resigned to the fact that it will happen in the near future, but I'm very concerned with the implementation. Small business cannot manage collecting a different sales tax for every city they ship to, it would cause an undue burden on all but the largest of companies.


In my years selling online with Glacier Bay, we shipped to every single state in the US and managing the different sales tax requirements for each local jurisdiction would have made my low margin business implode. Just look at the different tax rates for each state.


I think there is a simple solution, but as yet I haven't heard any lawmakers presenting it, though I'm sure I'm not the only one to come up with it.


The Internet should be treated as its own locality with a flat sales tax rate of 4 - 5%. All sales on the Internet need to have the same sales tax rate irregardless of where the customer is located. Payments need to be made to a national clearinghouse for distribution to the states.


This of course will only be the first stage of the process because once governments start seeing the cash they will of course want more. In the first iteration though, local governments will not take part in the revenue unless they work out a deal specifically with their state's tax department.


Let me be clear, I do not want this to happen, but it is inevitable that sales tax collection will come to the Internet and online retailers need to band together now to enact something close to what I've presented (and I'm sure others have as well) while they still have some negotiating leverage.


The key is not to solve the tax problem all in one fell swoop, but to come up with a workable solution that gets state government tax revenue and does not put an undo burden on retailers to collect that tax.


Just my 15%

Wednesday, June 24, 2009

Worse Yet to Come for Retail?




Just my 15%

Monday, June 15, 2009

Shopping Engine "TheFind" gets UpFront with Information

If you are in Boston this week, for the Internet Retailer show (IRCE), make sure to stop by TheFind's booth #422 to hear about a new program for retailers.

The announcement won't be made until Tuesday, but I have some of the details, so since I'm already here in Beantown, I figured I would share them with you.

As the name implies, The Find will display merchant information UpFront within TheFind’s product search results, on a retailer’s own web site, and elsewhere on the Web, providing participating merchants with a way to get higher quality traffic, establish and reinforce their credibility, and improve their conversion rates.

Shoppers clicking on a retailer’s UpFront button will now easily be able to find store information such as:
  • Contact methods, including web form, email address, phone number and chat
  • Security, business and privacy certifications
  • Payment and shipping options, return and exchange policies, and other charges
  • Store locations and hours
  • Ways to connect with the store such as Facebook, Twitter, blog and email newsletter.
Here is a picture of what the UpFront results look like when you mouse over a listing on TheFind:
Click on the image to enlarge.

Basically all of the merchant's information in UpFront for the shopper to see before they click on the listing; increasing conversion.
UpFront is all about helping customers quickly find the critical information they need when shopping so they can get down to the business of choosing and buying products. “ said Siva Kumar, co-founder and CEO of TheFind. “Stores that make a commitment to putting their information upfront in as many ways as possible are paying close attention to the maturing expectations of online shoppers and are more likely to acquire loyal customers. Last month TheFind sent shoppers to over 100,000 different online stores, so we are very focused on providing ground-breaking tools like UpFront that support both shoppers and retailers, and improve today’s online shopping experience.”
Please visit TheFind.com to find out more about the UpFront program. For a limited time, the annual service fee for the program will be waived for qualifying merchants. Retailers can register for the UpFront program by visiting TheFind’s Merchant Center. or visit TheFind's booth #422 at IRCE. June 15th-18th


Just my 15%

Tuesday, June 09, 2009

A Few Moments With ColderICE in Atlanta

While in Atlanta for the Ecommerce Summit I spent a few minutes with John Lawson of ColderICE. 





Just my 15%

Thursday, May 28, 2009

I Told you Buy Back Was the Future

Many of you know I used to buy back DVDs and CDs directly from consumers and then re-sell them on Amazon, using FBA -- I still love the concept. 

I guess it was just a matter of time before Amazon copied me :) It looks like they just recently launched their new trade-in store for DVD Box Sets and Blu-ray Discs. I'm hearing rumors that they are buying back around 1,000 units a day right now without any announcements. Imagine if they actually did it the right way.

Earlier in the year they launched the Buy Back/Trade-in concept with Video Games and apparently it was a success, so expect the program to expand to Text Books soon and then from there consumer electronics and much more.

Just my 15%