Saturday, September 20, 2008

Oops They Did it Again!

I was just going to kick-back this weekend and stay away from the blog, until I checked my RSS feed and saw the following announcement from eBay"Some items listed or revised between the morning of September 17 and 6:30pm PT on September 19 are not indexed into eBay Search. We are working urgently to resolve the problem for the affected items as quickly as possible.
At this time, we are asking sellers NOT to end and relist these items, because we don't know at this point whether the relisted items will index properly. However, we do know that new items will index properly, so if you'd like to end your affected listing and start a new listing from scratch, that will be fine, and it should index into Search properly.
We will update this post when we have more information. In the meantime, please be assured that we will be automatically crediting fees for all impacted listings (whether active or closed) early next week. Thank you for your patience, and we apologize for the frustration this is causing you." (bold is mine)
At least they mentioned they would be crediting fees, but what will they do about the lost sales?If a listing does not get indexed in search then it will not be available for a buyer to find. eBay's answer to this is; "if you'd like to end your affected listing and start a new listing from scratch, that will be fine, and it should index into Search properly." (bold is mine) 
How's that for confidence! With all that sellers have had to adjust to over the past 2 years, now they have to be concerned that their listings will show in search during the busiest shopping season of the year.
BTW, it is 5:16 pm PST on the 20th and the issue still hasn't been resolved.
Just my 15%


ms.pat said...

Well, said it before - first they get a bright idea - then they institute it without asking anybody's opinion cause they know best and they do it pell mell and then the glitches start. What do they care - its the sellers out money and sales! :-) Glad I'm sitting back just watching this but I feel bad for those that have lots of listings and are in the usual ebay mess.

David said...

There is nothing you can do about the lost sales and I will give you an example about a situation involving lost sales.

In 2002 when I started selling on eBay I remember reading in the powerseller discussion board about how there was some auctions in certain categories (they had buy it now but they didn't have fixed price back then) that either weren't being indexed in search or were not visible at all on the eBay site.

Anyways long story short sellers were outraged because they were forced to honor the final bid price of auctions that weren't visible during those crucial final hours.

If I remember correctly the sellers reluctantly sold the goods at firesale prices because they didn't want the NFB.

tekgems said...

Its good to see eBay being proactive about refunding fees for visibility issues.