Saturday, September 20, 2008
Oops They Did it Again!
I was just going to kick-back this weekend and stay away from the blog, until I checked my RSS feed and saw the following announcement from eBay: "Some items listed or revised between the morning of September 17 and 6:30pm PT on September 19 are not indexed into eBay Search. We are working urgently to resolve the problem for the affected items as quickly as possible.
At this time, we are asking sellers NOT to end and relist these items, because we don't know at this point whether the relisted items will index properly. However, we do know that new items will index properly, so if you'd like to end your affected listing and start a new listing from scratch, that will be fine, and it should index into Search properly.
We will update this post when we have more information. In the meantime, please be assured that we will be automatically crediting fees for all impacted listings (whether active or closed) early next week. Thank you for your patience, and we apologize for the frustration this is causing you." (bold is mine)
At least they mentioned they would be crediting fees, but what will they do about the lost sales?If a listing does not get indexed in search then it will not be available for a buyer to find. eBay's answer to this is; "if you'd like to end your affected listing and start a new listing from scratch, that will be fine, and it should index into Search properly." (bold is mine)
How's that for confidence! With all that sellers have had to adjust to over the past 2 years, now they have to be concerned that their listings will show in search during the busiest shopping season of the year.
BTW, it is 5:16 pm PST on the 20th and the issue still hasn't been resolved.
Just my 15%