Here is what eBay has said:
- UPI's make-up about 2-3% of all transactions. I've got an email into eBay for some clarification, but haven't heard back.
- eBay Marketplace GM, Stephanie Tilenius told Ina Steiner the UPI rate has not increased since the feedback changes.
So for the sake of clarity I am going to use the 6-7% range, but I'm trying to work through a few things:
- Is the difference between eBay's number and the 6-7% number because sellers do not file UID (Unpaid Item Disputes) or is eBay's number accurate. eBay can really only measure those UPI's that are disputed, otherwise the assumption is the order was paid for.
- If the difference between the two percentages is accurate what is the estimated dollar amount eBay gets because sellers don't file disputes.
I filed disputes automatically but have no idea how accurate that process was. I sold low ASP items back in the day when FVF were less so I just made the decision the savings wasn't worth the cost to track it all.
- Are large sellers less likely to file dispute than small sellers -- my assumption is yes.
- How much would this affect eBay's true GMV? Taking eBay's reported UPI number with my assumption 5% of $60 billion is $3 billion in GMV. I realize that unless you can do a comparison Y/Y the GMV angle is moot, but $3 billion sure is not a small number.
- Just for fun, if eBay's poor seller number is 5% and eBay UPI rate is 7% are buyers worse than sellers :)
If you have some data to add color to my post please add it to the comments section or email me at rksmythe at the hoo. (hopefully you can figure out that email address)
Questions for my readers:
- What is your UPI rate.
- Has it increased since the feedback changes went live.
- Are you afraid to file UIDs because of buyer negs and DSR dings?
Any help would be appreciated.
Just my 12%