Scot Wingo posted some tips for improving DSRs at his blog and the most controversial tip was: Improve your DSRs Tip 14 - Consider NOT filing for UPI credits. Scot reasons; "So as a seller if your DSRs are really important to you, then why risk them by starting this dance at all? Sure it's eBay's fault the UPI process is so broken and all, but you do have the option to opt-out of it. Sure, this puts more FVF $$ in eBay's pocket, but maybe you can take more out by opting-out and do what's right for YOUR business."
I certainly would recommend doing the math to see if that tip would improve your business, but while you are doing the math why not consider using Immediate Pay instead of worrying about all this.
- Immediate Pay keeps "whacked out" competitors away from your listings because they have to pay for the stuff, they can just create a user id bid on stuff and then never pay.
- Immediate Pay helps reduce customer service and also gives you, I would argue, a higher class of customer.
- No more NPB's or worries that a pissed off buyer will ding your DSRs because you filed for UPI credit.
Immediate pay has some drawbacks:
- Cart abandonment (even though it's not really a cart) Using Immediate pay may reduce your sales but if your NPB rate is 10% and your cart abandonment rate is 10% its a wash and you don't have all of the customer service issues to deal with.
- Combining orders can be a problem.
Why doesn't eBay promote "Immediate Pay" as the method of choice on eBay, I would think it would improve both the buyer and seller experience? My guess is, if Immediate Pay were used site-wide it would reveal how bad the NPB problem really is.
eBay might might even take a 10% haircut on their GMV which would make last year's $60 billion a more accurate $54 billion and of course the difference between actual UPI credits filed and actual fees paid on UPIs might be a nice chunk of change. I guarantee you if the metrics were in eBay's favor they would make immediate pay mandatory site-wide.
My tip for eBay sellers who are fighting with this issue, is to switch to Immediate Pay on your items; remove both the hassle and the cost of non-paying bidders.
Just my 12%