- eBay announced that they would begin category specific pricing in the Media Category, something that had been requested for several years: "We heard your comments about the need for media and category-specific pricing. Today, I am pleased to announce we are accelerating our plan to phase-in category-specific pricing for media. This fee cut will coincide with the site-wide pricing changes previously announced to take effect on February 20."
- eBay, compensated sellers for a glitch preventing buyers from leaving anything higher than a 3 for a DSR rating. They gave all affected sellers 5's instead. "Feedback issues over the weekend may have impacted how and whether some buyers left Detailed Seller Ratings. To ensure that sellers are not negatively affected by this site issue, eBay will be automatically updating any Detailed Seller Ratings left during the period of the issue to the highest score of 5. As noted previously, the original issue was resolved on Saturday 2/23.
- eBay is compensating sellers who were affected by a S&H glitch that undercharged buyers for S&H. " For a few hours on Thursday, 3/6/08, listings using the shipping calculator to determine United States Postal Service (USPS) Parcel Post and Priority Mail costs were calculating incorrect amounts. This may have resulted in some buyers being undercharged for shipping between 4:30pm and 7:45pm PST. The issue was caused by a bug which has been corrected.
This issue impacted a very small number of listings and sellers. Sellers who were impacted will automatically receive a credit from eBay for the missing postage. The credit will be issued to sellers’ eBay accounts in the next few days.
- eBay Australia, announced today that they would be setting up a special one-off fund to compensate buyers who were scammed when they purchased Vacation Packages to Australia "eBay is currently in the process of establishing a special one-off fund in order to make payments to the eBay.com.au buyers who purchased accommodation packages from “beachesaustralia” and/or “sunlizardholidays” and who have had their accommodation vouchers rejected or refused redemption by the hotel/accommodation provider, or who have not received the vouchers. eBay is creating this one-off fund in acknowledgement of the unique nature of this particular incident.
We will be contacting affected buyers in the coming days with details on the steps they will need to take to access the fund.
We are also working closely with Victorian police to identify victims. If you believe you have been impacted and have not already contacted Victorian police, please do so promptly. Victorian Police have asked that reports be made through the Queensland Police Service website at: http://www.police.qld.gov.au/programs/crimePrevention/eCrime/internet/report/03/victoria.htm
We realise that those impacted have been waiting and asking for a formal communication from eBay on this matter and while we would have liked to provide information sooner, eBay needed time to investigate the situation thoroughly.
Again, we regret any loss and inconvenience that those of you affected have experienced. Once established we hope this fund will help ease any stress that impacted buyers have felt."
Now, before you start poo pooing this post for being easy on eBay managers, let me say a few things: eBay is not making these moves out of the goodness of their hearts, they are doing it to re-establish eBay as a trusted marketplace. These changes and many more are necessary to bring back buyers and keep sellers from leaving and they are just small steps toward those goals.
I'm writing about these events because they signal a change in the way management does business, nothing more. eBay management has never before reacted so quickly and decisively and though many of you may say it is "a day late and a dollar short" these changes were needed to turn this ship around.
They still have a long way to go, to win back buyers and sellers, but these are all steps in the right direction. After all, isn't a healthy eBay marketplace good for everybody?
Just my 12%