Tuesday, March 18, 2008

eBay PR Finally Got Back to Me -- Sort Of!

I occasionally submit questions to eBay's PR department to get clarification or comments about rumors, etc. Most of the time, I already know the answer they are going to give me, but I want to see it in writing. Well, for over a year now the vast majority of my questions never receive a response. I was beginning to take this personally, but I couldn't stop asking them questions.

To my surprise and delight, I received a response to my most recent question regarding the eBay Partner Network. But, there was something strange about the reply -- it wasn't from eBay’s PR department, but from a company called JustDriveMedia. Her name was Ali and she answered my question quickly and to my satisfaction. I even sent her 2 follow-up questions, which she responded to almost immediately (this is unheard of in eBay land).

I was going to write a post about the eBay Partner Network, using the information she provided, but instead decided to write about this apparent change at eBay's PR department.

Is this just a test or are they using JustDriveMedia to handle media requests for big announcements, like bringing the eBay affiliate program in-house? Is eBay PR still responding to media requests on other issues?

I'm sure Ina Steiner still gets responses directly from eBay, but I really don’t care who responds as long as somebody actually gets back to me. I have no problems getting all of my info from Ali at JustDriveMedia. Her role is to serve as an eBay spokesperson and get me the information that I am requesting and if you ask me she's done a fantastic job.

Hopefully, most of my future questions will just be handed over to Ali so I can get the info I need. BTW, there are no current plans to open up the eBay Partner Network to non-eBay websites, nor are their current plans to bring StubHub and other eBay programs in-house. My new best friend Ali said, "We're always looking to become more efficient and improve upon the experience of our affiliates and our buyers and sellers, so we'll evaluate the programs and make those decisions as they become necessary."

Thanks Ali.

Just my 12%


Anonymous said...

Maybe they answered because they found out you have a blog.

Randy Smythe said...

I went to eBay Live last year as a member of the press so they've known that for a long time.

I just think they have been selective in who they communicate with and up till now I wasn't on that list.

Of course after this post maybe I'll be back on the bad-blog list.