Friday, August 17, 2007

Skype Still In The Dark!

I was doing my morning surfing today and saw numerous stories about eBay's Skype service still being down. Normally when I see a lot of stories, about a topic like this, I usually don't post anything. I prefer to add to the conversation rather than just say the same thing as others are. But I have some personal experience with Skype and my experience with the service has been dismal. Though it has been nice to make International calls without any cost, the sound quality and call consistency are pretty poor. In fact since I updated with the latest version of Skype, any use of the service other than IM causes my computer to reboot. So you can imagine I'm not too concerned that Skype is currently down for the count.

Even though I am a registered Skype user I haven't received anything from Skype to explain the current service problems. So I have to rely on friends to forward information to me. Here's what I received.

"Hello everyone,

Apologies for the delay, but we can now update you on the Skype sign-on issue. As we continue to work hard at resolving the problem, we wanted to dispel some of the concerns that you may have. The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen. This problem occurred because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user's own Skype client and the rest of the Skype network.

Rest assured that everyone at Skype is working around the clock — from Tallinn to Luxembourg to San Jose — to resume normal service as quickly as possible. "
By Villu Arak on August 16, 200

Outages happen, its happened to eBay and PayPal as well. It usually is a momentary inconvenience and a PR black eye but over time everyone just forgets it happened. At least when there are few competitive options like in the case of eBay and PayPal. Skype on the other hand has a host of competitors and it is yet to be seen what the long-term impact of this outage will be.

The Skype purchase has always been questionable IMO and has had a dampening effect on eBay's share price. Maybe it's time for eBay to extricate themselves from this business and sell Skype to a company that can get the most out of it.

Here is the latest on the outage from the Skype website:

Hello all,

Here’s the latest on the sign-on problem. We’re on the road to recovery. Skype is stabilizing, but this process may continue throughout the day. An encouraging number of users can now use Skype once again. We know we’re not out of the woods yet, but we are in better shape now than we were yesterday.

Finally, we’d like to dispel a couple of theories that we are still hearing. Neither Wednesday’s planned maintenance of our web-based payment services nor any form of attack was related to the current sign-on issues in any way.

We’ll update you again as soon as we can. Thanks for hanging tight.

Please see our Heartbeat blog for ongoing updates.

UPDATED 17 August, 2007 11:00 GMT

1 comment:

Anonymous said...

I have both Skype and Vonage, I use Vonage as my primary phone like only because Skype did not have my area code.

If my business line was Skype and they were down for days... it would wreck havoc with my eBay business.

Considering the way eBay treats their own business owners (eBay Store Owners) it does not surprise me to see them more concerned with PR and damage control than fixing the problem.

Will Skype be held responsible for the financial losses to their customers? Yes, when their customers leave just like they are leaving eBay.

Really, it's pretty obvious that eBay management has no idea how to properly manage these businesses.