Friday, August 31, 2007

I Apologize!

I've been taking some heat, over the last couple of days, about one of my recent posts: It Pays To Bitch A Little! Where I was almost giddy about the fact that eBay was communicating with its users. In the post I referenced the recent Chatter Blog post about the T&S policy. I wasn't endorsing the policy, I was applauding the communication. Well unfortunately perception is reality and since I didn't fully read through the Chatter Blog post, I made a boo-boo.

Now for the apology. I should have read the entire Chatter Blog post and I didn't (it was so long and drawn out). I am especially sorry for saying this:

"So please read The Chatter Blog. There is some very good information in the post, even answers to many of your questions."

That was an error that won't happen again. Now, I still have like 101 more apologies to make in my blogging career but I won't make that one again. I think eBay is way ahead of me on the apology meter.

I won't go back on my complement of eBay for communicating though, since the only way for them to fix this mess is to communicate.

I know they are not used to having to deal with these things and for years they were able to hide behind the "venue" label but this is a new era "baby" and someone needs to stand-up and take charge. They need to fix it now. eBay's execution, in rolling out these changes over the last 2 years, has been dreadful. In the past I've called the company "a ship without a rudder" and Ina Steiner just made a very astute observation in her most recent blog post (yes I read it all)
"(Are they making this up as they go along?)"

I love the "Idea" of eBay and that is what I'm passionate about and that is what I feel I've been fighting for but that "Idea" appears to no longer exit. I love the employees of eBay (well love is kind of strong but I like them really, really alot.) But, I have to say this management team has failed.

Sure, its easy for me to sit here in my underwear, writing blog posts saying they are blowing it, when I don't have access to the data or know the technical issues. The fact is, eBay management has that information and is making some big mistakes.

My pet peeve about eBay is they only look at metrics and ROI and never just step back and use some common sense. What was the quote from Jeff Goldblum in Jurassic Park "Yeah, but your scientists were so preoccupied with whether or not they could, they didn't stop to think if they should"

Its time for a come to Jesus moment! Meg needs to step in here and talk in real terms with out any "eBay Speak". She's said in the past she is proud that "millions of people worldwide make all or part of their income on eBay" its time to show those words are not just a promotional slogan, because millions of people are worried that their full or part-time income is going away.

BTW, did you notice that I made this apology on Friday afternoon before a long holiday weekend.