Tuesday, November 25, 2008

The World Finally Understands!

I've been sharing my 15% about the decline of eBay for close to two-years now and it appears finally that the rest of the world is writing about it too. Ina Steiner had an interesting post this morning comparing eBay and Amazon traffic and the Silicon Alley Insider had this post about eBay's nearly 2-year decline in unique visitors. 

IMO (In my opinion), the changes being made to eBay have marginalized the site and made it just another marketplace -- nothing is really special about it anymore. It is a bad copy of Amazon and now a bad copy of the classic eBay. 

Instead of concentrating on what made eBay unique and special, management decided to innovate themselves into oblivion and well that experiment is failing miserably and the metrics show it -- finally the metrics show it.

According to Nielsen Online eBay's Unique Visitor numbers have declined since January of 2007 from a high of 62 million to the current level of 49 million. Since these numbers cover a nearly 2 year period of time, you can see it isn't the economy that is causing this decline. 

I haven't just been bitching because the changes affected my business or that of my friends. The numbers say the changes aren't working. How long will it take before the BOD (Board of Directors) says enough is enough?

Just my 15%

46 comments:

ms.pat said...

I wonder if the board of directors has any power at all over the present management. It sure reminds me of Home Depot when Nardelli was destroying the company (he's at Chrysler now!!!). He left only after the board offered him an outrageous sum. This may be the case with Donahoe....plus the fact who could take his place? Who would want to after he's dragged down the company to its present level and made it the weakest and cheesiest excuse for Amazon I've ever seen. The only thing in which he's shown expertise is how fast he was able to destroy Ebay! Frankly, I don't know how he sleeps nights...after this what future does he have?

Cliff Aliperti said...

Hmm, I saw that post from Ina and took it as affirmation that I should stay with eBay full-steam ahead.

Percentages decline yes, but on 3 out of 4 of those graphs Amazon isn't passing them anytime soon, right?

While Ina points out a decline in Average Page Views could be the cause of Best Match doesn't the fact that eBay outdoes Amazon in page views 4:1 kind of say they're doing something right as well?

I assume the eBay dominance in Overall Web Page Views is the result of the site being massively larger than Amazon, thus the closeness in Unique page views.

But I think it'd be a mistake to dismiss the eBay dominance in Time Spent on Site and Average Page Views.

A decline from the peaks was inevitable. You can only go so high, after all. This still looks like a place to sell to me though. I mean, if I was investing in the company I'd have a problem I guess, but to sell on the site I just want engaged eyeballs and this seems to say they're there.

It's funny, Randy, I read this and took away the total opposite impression that you did.

Lane said...

Just like everything else, it had it's prime time. Now eBay has passed its prime and going down from here. I am not sure how much role the mangement played or how much the management decision making had on the eBay's declined. When the trends started, nothing can stop the landslide. I can see eBay is trying desperately to keep its head above the water. But when the number is up, nothing matters. eBay cannot keep going up forever. My guess is that eBay management saw the classic eBay auction had hit the celling. But all the change they have made hasn't working very well....

TheBrewsNews said...

Based on my experience as a multichannel seller, it seems to me that Amazon shoppers visit the site and buy rather quickly whereas eBay shoppers take much longer to make a decision to buy a specific item.

eBay buyers have to visit many different listings in order to compare each offer to the other whereas on Amazon, all the product attributes are on one page and the customer often times just clicks on BUY without researching all the various sellers. eBay buyers often are looking for the very best deal (ie cheap) and so they have to visit multiple pages to evaluate which item is actually the cheapest.

And it is not just traffic numbers that matter to me. eBay could have 10x the number of users but many of them could be window shoppers or poor quality buyers (ie nonpaying bidders). I care about quality as well as quantity.

Scott Pooler said...

Cliff,

When the facts of the matter are displayed (decline in page views) and our knowledge of the content is factored in... what we can deduce is eBay has become a marketplace with more product available and less people actually looking at the product.

This results in fewer sales, reduced ROI and a total lack of confidence in the management of eBay.

When a seller tells me, as one did today, that if she searches for her own products via Google she has a higher (no much higher) chance of finding her own stock on Bonanzle than she does on eBay. Something is terribly wrong with eBay or very right with Bonanzle.

You know I have been a very fair reporter when it comes to eBay. In fact when Randy met me for the first time, he intimated that I was a eBay cheerleader. It makes no one feel good to see the decline of an institution that has been such a large part of our lives, but a decline is exactly what we are witnessing.

Like watching a train wreck in very slow motion - little we can do to stop it, just get the heck out of the way!

Scott Pooler
TradingAssistantJournal.com
http://iBusinessLogic.com

Cliff Aliperti said...

BrewsNews ... I would shop/browse Amazon a lot more than I do, but frankly I think their search sucks. By the middle of page 1 you're finding product that has nothing to do with the original term. It's great for finding what you want, when you know exactly what that is, but otherwise it's useless.

All of my Amazon browsing is based on recommendations, which are, on the other hand, excellent.

The eBay Search -- and I'm referring to the classic search that I default to and not Best Match -- on the other hand opens up an entire world of relevant items you hadn't previously imagined ... that search has a lot to do with how I survive on the long tail.

Cliff Aliperti said...

Scott, yes, and I'll second that about Google Base, as it's true.

But how many people begin their shopping by typing in eBay.com as opposed to Bonanzle.com?

And again, I've always believe a decline of some sort was inevitable, just because there comes a time when you can't push any higher. I mean, there basically had to be a point where critical mass was met, no?

Scott Pooler said...

Cliff,

The point is that people no longer go first to eBay or any other site to search for what they want.

They use the very nifty little google search box resident in almost all browser toolbars.

I never search on eBay first when I want to buy something these days, there was a time when I did, but that time has passed.

I search in google, and I think more and more people are searching for products this way every day.

When eBay started the war with Google a few years back, is when they lost the battle. Nothing will save them if they do not fix that basic problem. Search is owned by Google - eBay will never replicate or improve upon it.

eBay should just toss out all of the finding 2.0 crap and insert a Google searchbox on each eBay page. At least they would get Google revenue from the affiliate links.

TheBrewsNews said...

Cliff, I agree that the Amazon search leaves a lot to be desired. I originally thought it was horrible and still do.

However, and this is a really big but..... Amazon does one amazing thing by marketing so well to their current user base. As a buyer, I receive emails from Amazon that are RELEVANT to what I want as a buyer based on what I have bought or looked at before.

I can always tell when Amazon has sent out an email campaign for the items I sell because my sales skyrocket in one big spike. The first time I saw that happen was on a Saturday morning when the orders kept coming in so rapidly, making popcorn popping sounds in my email inbox.

As a seller, it is okay with me if Amazon's search function is horrible because once someone has bought in my category just once on Amazon I know there is a good possibility they will buy from me because of Amazon's email campaign. And then I'll take it from there and service that customer for months or years either through Amazon, my Amazon webstore, or my own ecommerce website.

Randy Smythe said...

Cliff,

The numbers I keyed on were the drop in unique visitors over a 2-year period.

In fact Y/Y for Oct eBay declined by 10% in unique visitors. We are seeing the reverse of the network effect and impact of the global economy just makes matters worse.

Cliff Aliperti said...

Scott, Brews,

I actually don't disagree with anything either of you said there.

But Scott, what if eBay fixes their problem with Google and Search? I mean, that's not entirely out of the realm of possibility. What then, it bounces back to total dominance?

I also think you overestimate how many shoppers are that savvy.

But I'd take the Google Search box, sure, and as I intimated earlier, I hate Best Match/Finding 2.0/etc., and still have all of my defaults set to my classic searches.

Brews, yes, the Amazon emails are certainly much more targeted than eBay's (I buy 95%+ old collectibles on eBay, why email me about iPods?), I've never actually bought anything directly in response to one.

My main issue here is that I'm seeing 4 graphs. eBay is dominating 3 of them in terms of the actual volume of the numbers. Yet everyone is shoveling dirt on them. I'm lost.

Furthermore, from my perspective as a third party seller, I have to assume that if you remove product sold on Amazon.com from Amazon themselves, then they don't even show up on these graphs.

As an aside, though tying into that last paragraph some, I'd be curious to see numbers on Amazon customers who purchase from Amazon but refuse to buy from 3P sellers. Granted, these buyers likely aren't on eBay either, but from the 3P perspective I'd think this further inflates the relevance of the Amazon numbers. I mean, I know my sister, my mother, both shop on Amazon, but I know neither will actually buy from a 3P seller and both have specifically told me so. I always find the Amazon stats even tougher to decipher because of little intangibles like this.

nadine said...

Cliff, when you consider the near-monopoly position that eBay had in online auctions even three years ago, and how well-positioned it was to ride the wave of social networking, I don't think there is anything inevitable about its present decline. It is the result of bad management, pure and simple.

As the headline of a recent glassdoor.com review proclaimed "Elevation of short-term gain over long-term growth will lead to neither."

Anonymous said...

I'm proud suspended member of eBay. My vital Stats:

1. Average Monthly sell : $31242.22 (Platinum Seller)(Last 6 Months)
2. Average Monthly Purchase: $18332.12 (Last 12 Months)
3. Average DSR : 4.5, 4.4, 4.4, 4.6
4. Feedback % : 97.6 %
5. Reason for Suspension : SNP
6. Reason for SNP : Hurricane IKE and Rampant Fraud on Half.com
7. Puzzles me : a. Why they suspend buyer account for SNP ?
b. 5 our of 18 buyers wants to remove negative feedback but that is not allowed as account is suspended.
c. My TSAM and Half.com Team Lead can not make any decision on my account.


Your comments would be appreciated.

Anonymous said...

Amazon: It’s A Sell, Says Stanford Group
Posted by Eric Savitz
Stanford Group analyst Frederick Moran this morning launched coverage of Amazon.com (AMZN) with a Sell rating and $25 price target, well below the low-40s range where the stock has traded lately.

Moran expects revenue growth to “decelerate materially in 2009 as retail sales declines worsen as inventory and pricing competition builds during a deep global recession.” In his research note this morning, Moran reports that Stanford Group economist Lyle Gramley fears U.S. GDP could be down 5% in the fourth quarter. “Stifled lending, shrinking household wealth and a strapped consumer could cripple consumer spending including online commerce through 2009,” Moran writes.

Moran takes note of the company’s “deep product offering, ease of use and low-cost positioning,” but says those factors “may not insulate it given its reliance on discretionary items.” While the Street sees 15% revenue growth in 2009, he thinks the number will be just 7%.

Moran sees profits of $1.38 a share this year, dropping to $1.30 in 2009, with revenue of $18.622 billion this year and $19.875 billion next year. The Street sees profits of $1.38 this year, but $1.51 next year.

AMZN today is off 43 cents, or 1%, to $42.07.

Randy Smythe said...

Anonymous,

I read that and actually added it to my reader. Obviously a very bearish call.

Let's just say this: If Amazon's share price does go to $24 eBay's will be in mid-single digits.

I have a lot more faith in Amazon during this economy than I do in eBay and eBay should have been the leader.

tula said...

Randy, your "faith" in Amazon is the key thing. In a tough economy like this, people are going to be even more averse to risking their money and will gravitate to more trustworthy online sellers. eBay has gained a reputation as a haven of fraud, whereas Amazon, for the most part, has a good reputation, supported by their A-Z guarantee and actual customer service. Consumer confidence and trust in their retailers is going to have a real impact this holiday season.

Randy Smythe said...

Tula,

Well that makes sense to me. That is why my bet is on Amazon this holiday season and next year for that matter.

tracy said...

Tracy said:Nov. 25, 1:07 PMeBay losing more and more business is no big surprise. eBay should be flourishing in times like these, however competition from Amazon is fierce! You can only sell so low before you both go! A few more years Amazon and eBay both will be out of business!
Amazon is a rip=off.
Typical sales pitch on Amazon! Retail value $600.00 now on sale for $49.99. Do they think people are Stupid? Everything priced on Amazon is over inflated to start with! The product is only worth $49.00 dollars, lol. Amazon prices are all hype!

eBay is a better deal. eBay has the ability to cater to the little seller. There are millions out there.

If I were eBay I would crush Amazon! Leave them in the dust so to speak.

I would cater to the individual seller or sellers, small businesses, etc. I would do away with feedback on individuals. It's a business killer. I would just do a rating on the product! People care about the product and not the seller. Rate this product 1-10.

Pay investors a dividend to keep the stock price high. No one will buy stock or deal with a company that is doomed to fail according to the media!

eBay was great at one time! It can be again! Competing with Amazon is not the answer. Both will sink like a rock in the end. Deflation/ war on prices between the two will result in lower and lower prices till there are no sellers left. No sellers no buyers.

People are not stupid! They know what is going on even if eBay top brass does not.

Amazon is an over-inflated-priced site that sells cheap stuff. Why would eBay want to be like them?

david said...

anonymous, sellers that are under 98% and have DSR's that are below 4.5 are probably not going to last on eBay.

Check out a buddy mines feedback. His name was the_leather_bay

He got suspended in 2002, but he was able to last a long time with poor feedback.

I can promise you that if somebody was getting feedback like the_leather_bay was in 2008, they wouldn't make it to 1800 feedbacks.

It used to be that you would be able to sell on eBay as long as you were delivering your item, and weren't getting tons of negatives for selling counterfeits.

Those days are long gone. eBay has 4.0 minimum DSR's. I think high volume sellers that are in that 4.0-4.3 range or that have 4.4 on multiple DSR's aren't going to be around 3 months from now.

They will be suspended for SNP long before eBay is able to "block their listings"

ms.pat said...

I agree with Nadine - for years they've been dancing from quarter to quarter in desperation. Wall street put big expectations on them and they broke their necks to meet each one without any thought of the future. Well, now IS the future and they have no more rabbits to pull out of their hat for this quarter. I believe its going to be very very dismal and I doubt if present management will be here much past first quarter next year. Donahoe is kinda like the manager of a losing pro baseball team who have been playing like the Keystone Kops all season. They don't keep those managers around for long.

Anonymous said...

David. I thought the Minimum DSR Requirments were 4.3 and then the even lowered to 4.1. I'm not sure what those numbers are. Moreover, there are still mega seller on half.com with 93% FB and all DSR around 4.1. Do you know if standards on half are different than ebay ?

David said...

Ms. Pat, the economy is to blame for a lot of eBay's problems. If people don't have money to spend, they aren't going to be shopping on eBay.

It seems like everywhere I look, people are being laid off. I'm trying to get Randy to write a blog on the credit crunch, and how it would have effected GlacierBay DVD if all of the sudden his credit that he bought merchandise from was gone. I think it's something that a lot of sellers need to be aware.

anonymous they probably lowered the minimum standards because there's probably a seller that does diamond level volume (or titanium) that has a DSR below 4.3 that eBay wants to keep on the site.

The vast majority of sellers that have DSR's below the 4.5 range will probably be hearing from trust & safety.

The problem I have with getting rid of the "Bad sellers" is that if you get rid of everybody that has below a 99% feedback rating and 4.6 DSR's, it becomes very hard for sellers to differentiate themselves from other sellers.

If everybody has a 99.9% feedback rating and 4.8 DSR's the feedback system means nothing. There needs to be a few bad sellers to make the good sellers stand out

The Rise & Fall said...

Unfortunately the no-real-world experience Mitt Romney proteges will probably take these numbers to mean they should be more like Amazon, which they shouldn't, except in one way:

How can eBay not have a shopping cart with color/size/etc options yet? My wife was online looking at stuff on both eBay and Amazon and got so frustrated with eBay she went and paid more at Amazon.

How can a major retail centric site in 2008 still be in the dark ages without a functional shopping cart! What is the use of Fixed Price push if it is royal pain to buy more than one thing at a time?

BTW, I wonder how many disgruntled Sellers -- full time and hobbyists -- are simply not buying on the site anymore after the last couple of years of nonsense.

I seriously think that the decline of eBay will be taught in MBA classes for years to come, though not in the way that Donahue may have imagined it.

Anonymous said...

"Time Spent on Site and Average Page Views"

I believe ebay counts visits to the Liveworld forums a traffic. If that's true, then the charts are plenty rigged.

eBay's Seller Central thread, normally pruned down to around 65 or 70 pages, has exploded out of control and nearing 310 pages.

Activity on the boards is growing exponentially, fueled by seller and buyer confusion and rage.

And as usual, the eBay suits have found a way to $pin it...

ms.pat said...

@David

"Ms. Pat, the economy is to blame for a lot of eBay's problems. If people don't have money to spend, they aren't going to be shopping on eBay. "

I disagree - the economy is exactly what would have made the old Ebay even more successful. Unfortunately a good many of the small sellers of used and unique items are now gone - forced from the site by Best Match. I know after 10 years that is what forced me and my perfect feedback and DSR's from the site! I was buried so that I could no longer get the necessary views in order to sell my items. No, I heartily disagree - but then I'm looking at the sellers who made the flea market atmosphere - who offered the rare and impossible to find items that made Ebay the place it is today. Once Ebay strayed away from that formula they became just another site selling the same stuff as any other retail site and subject to the economy.

Rich said...

The "headache factor" on Amazon is about 1/10th that of feebay.

We sell books on the River [sourcing is our problem here], but if they accepted more collectibles we would close our B&M and dispense with the "tyranny of shelf space."

Dr. Hu said...

Regarding standards being different on Half than eBay:

Half.Com is being phased out and by sometime in 2009 will be gone.

Historically, buyers on Half have not scrutinized seller feedback as much as buyers on eBay (in general).

The recent fee changes for media items on the core site were the first phase of the transition.

nadine said...

Ms. Pat, the economy is to blame for a lot of eBay's problems. If people don't have money to spend, they aren't going to be shopping on eBay.

David, I second Ms. Pat's response. eBay used to be a site focussed on customer-to-customer interactions. It was the site where people could sell unwanted stuff which other people could buy at bargain prices. It was easy to do.

The old eBay would be BOOMING in todays downturn, just as it boomed in 2001 and 2002. Today's site has been geared to the Diamond sellers of electronics, and small sellers and buyers have been discouraged. What casual seller will have any clue how to list his item so that Best Match even shows it? He'll be lucky if anyone buys his item, and luckier still if he actually gets paid...

David said...

Ms. pat, eBay can provide the best deals ever, but if consumers don't have enough money they aren't going to buy.

Furthermore the credit card companies are lowering people's credit lines, again where's Randy?

I was just talking to somebody that wholesales products and they said retailers can't get credit anymore, so they aren't buying from this person and this person did $200 in sales last week and she couldn't come up with enough money to make the minimum payments on her AMEX card. AMEX closed her account, and sent her to collections.

A lot of people buy on credit things that they can't afford.

Today cash is king. In a lot of cases if you don't have cash, your not gonna be buying.

David said...

Dr. Hu check out the half.com seller totalcampus.com

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=totalcampus.com&ftab=AllFeedback&_trksid=p3911.c0.m198

This user is NARU, but this person had a 170,000 Feedbacks. This feedback makes bargainlands look good.

I think just by looking at this profile, you can tell that half.com holds sellers to a lower standard than eBay

With John Donahoe as the CEO, either those days are over, or those days are coming to an end.

ms.pat said...

@David

As I said, I'm not looking at wholesalers or large sellers. I'm looking at the small flea market sellers of unique items...the ones who made Ebay what it is. There is a scarecity of them now but they are selling (and well) on other sites. My goods are selling on Bonanzle, Etsy and my own website - where they are NOT selling on Ebay. These are the very sellers who could have pulled Ebay out of the mud during this time, but instead they drove most of us away in favor of big box stores and high volume sellers - now they get what they get - a big kick in the pants from the economy.

My sales are still doing well - but NOT on Ebay. That's what I was trying to explain. People are buying - they just can't afford to spend as much as they did in years past.

David said...

Ms. Pat, what is your definition of a "big seller"

I'm a platinum powerseller but I don't have anywhere near the operation that Buy has.

There was a time when I would have considered myself a "Big guy", but with all these diamond powersellers I consider myself a "Small seller"

ms.pat said...

David - you don't sound like a fleamarket seller. If you're selling things that can be bought in any store then you are subject to the economy. Don't forget, Ebay originally started with these flea market sellers - the ones selling stuff they find in the basement or attic or at estate sales. That's the difference I'm trying to make. The only reason I shop on Ebay now is to find a matching piece for my circa 1963 corning ware set or missing pieces in my silverware pattern. Or some tatting pattern books from the turn of the last century. You cannot find these things anywhere else BUT on ebay and this is the main reason why people shop there. These are the very sellers Ebay has been discouraging this year and its leaving a big hole in their revenue.

Further, the big stores stand to slash their prices because of the economy - can you keep up? Can any seller of wholesale items keep up? I kinda doubt it....so, the collectibles and antiques, etc. are even MORE important to Ebay right now...and they are oblivious to it.

David said...

Ms. Pat, the days of going to a garage sale finding a guitar for $50 and auctioning it off, and getting $500 are over.

Back then most people didn't know about eBay, or were skeptical of it.

Auctions are dead, and bidding wars are a thing of the past.

To be successful on eBay you need to carve out your niche. Going to flea markets and garage sales and buying product and reselling them isn't going to last.

ms.pat said...

David - you're wrong...but we must now agree to disagree. There is no way an ordinary seller can compete by selling the same items on ebay that diamond sellers will be flooding the site with....no way at all...sorry.

David said...

Ms. Pat that's my point.

Any "ordinary seller" that thinks they can compete with buy.com needs to put a gun to their head and pull the trigger.

The hottest products on eBay are iPhones, XBox360, Wii, etc.

What are the chances of an "ordinary seller" getting Apple to wholesale them iPhones? The chances are zero.

If "ordinary sellers" want to be successful, they have to differentiate themselves from the giants like Buy.com and carve a niche, and sell something that buy.com probably won't sell.

From what I understand, you saw handmade art. The chances of Buy.com competing with you are low.

It's the same way in the real world. If I was able to secure a huge building, and open up a superstore in the same shopping center as a WalMart superstore, how successful would I be?

I'd probably be bankrupt and out of business.

Now if I opened up a soft serve Ice Cream joint across the street from WalMart, maybe I'd get some crossover traffic.

That's the way the real world works. It's nearly impossible to compete with the big guys.

ms.pat said...

David - I understand your point - but you can't see mine. Yes, I sell my artwork but instead of having a wide open category - as it should be - Ebay treats art as though they were iPods - I'm being penalized in the listings even with 100 percent feedback and 5.0 DSR's only because I haven't sold enough in the past 30 days! Since artists make what they sell and are not wholesalers or assemblyline workers - can you see the stupidity in their thinking? Ebay needs to respect the small seller because collectively we can help save their butts! That is why I'm saying the small seller can survive even in this economy. My sales are doing well....BUT not on Ebay.

As for their diamond sellers hahaha....all the top retailer big stores are slashing their prices beginning tomorrow morning - on top of that I hear many of them are also giving blanket discounts on purchases tomorrow - some as high as 40 percent! Ebay's diamond sellers will NOT be able to compete - even Amazon will have a hard time...watch and see that I'm right in this. These stores have been in business a long long time...they're smart and battle scarred and they know they have to make a decent profit this quarter :-)

David said...

Ms. Pat I wouldn't worry about your search standing.

Nobody has studied the best match algorithim more than I have in the past month. DSR's and "lowered" or "raised" search standing mean very little. It's Time Ending Soonest or Recent Sales that are the biggest factors. There are a few other things that play a part in the algorithm but those two factors are what gets you on the 1st page.

I wouldn't put a lot of stock in "standard" search standing.

As far as the big stores go, 4 of them down the street are all going out of business. Showcase, Mervyn's, Lines & Things, and Circuit City.

The credit crunch is destroying a lot of these big retailers.

The problem with Circuit City is that the stock became worthless, making it impossible for them to use it as a collateral for the bank.

The banks that gave out all of these bad loans are tanking the economy. It's sick how the government is bailing them out

ms.pat said...

David - my website now has more visitors per day then any items I put on Ebay. I presently have 15 items on ebay (took advantage of that half price day). I get a handful of views from all 15 combined per day. My website, on the other hand has 50 to 60 views from all sections of it combined. I'm making sales there (although a some of them are from the UK and taking advantage of the lowered dollar value). I have had only two sales on Ebay in the past 30 days...opposed to over a dozen from my website, plus some commissions that are in the works. That alone tells me its not so much the economy as what Ebay is actually doing with its silly best match and its relentless beating up of sellers/buyers until they leave - what else can I blame it on? I have over 3,000 feedbacks - more than half of them are repeat buyers....I don't see them on Ebay anymore. The ones that do still buy are buying from me on my website. One long time customer contacted me about a painting and said she no longer buys on Ebay because of their attitude! She is now pleased to buy off my website or from my shop on Bonanzle.

I don't doubt that the economy is partly to blame...but not near as much as people think. Its many things combined and most of them are Ebay's fault!

Ebay is is BIG trouble...and its not all the fault of the economy.

Beth in NY said...

Ms. Pat - you are right! Ebay is in big trouble. They still have their head in the sand because they are now blaming their decrease in page view on the economy. Ebay should be doing great in this economy because they were always known as the place to go for the best deal. It's sad watching them get closer and closer to the drain. Will they ever come to a point where they realize what's going on and change course? It seems Donohoe continues to steer the ship regardless of the icebergs that he has been hitting.

ms.pat said...

Beth - that's what I'm seeing too. A stubborness to stay the course when its clear now its not going to work. That's certain death for any business.

My website continues to do well - a large sale just this morning with the promise of a couple of commissions....some sales there yesterday as well and also one on Bonanzle - as opposed to one 7.00 bid out of the 14 items I have on Ebay. That speaks volumes to me. People are out there and they may not be buying as much as last year and they may well be looking for bargains but they ARE there and they ARE buying!

Randy - can you step in here and let us know how your Amazon sales are doing?

Randy Smythe said...

Pat,

My Amazon sales are doing fantastic. Black Friday was a record for me with 210 items sold.

ms.pat said...

Thanks Randy - I think that helps prove my point. Ebay is genuinely in trouble and hiding behind the economy...

I read where they expect Amazon to excel this holiday season.

Anonymous said...

Hey Randy: I thought this blog was yours not the Ms. Pat show. Maybe she should start her own blog and complain to herself.

Randy Smythe said...

Anonymous,

Everybody is welcome to comment and express themselves.

Anonymous said...

I was on the verge of becoming a "Bronze" Power Seller. Then a funny thing happened. I realized how much my profits in 2008 were "eaten" by eBay (a.k.a gReedBay).

In 2009, I'm breaking even now or taking a loss based on having to mark items up to cover the rising GREED of the eBay stock holders.

eBay actually "called" me the other day half-begging me to re-open my eBay store. I've since stopped selling on their ever worsening seller platform. The DSR system is a JOKE. eBay has gotten so pathetic they make changes to SCREW their sellers, but package things up to appear as if they really care about their sellers. If thats the case, then WHY ON EARTH does eBay allow bad non-paying buyers to re-register for eBay??? THAT JUST SCREWS MORE GOOD, HONEST, and HARDWORKING SINCERE SELLERS! So keep raising fees. Go ahead! Meanwhile, I'll be laughing somewhere. By the way, I now use Auctiva (www.auctivacommerce.com) who will probably surpass eBay in the coimng years along with Bonanzle.

Ohhh by the way eBay shareholders, you probably cannot "BUY" these companies into submission.