Thursday, August 21, 2008

Sellers Discuss eBay Changes on Podcast

John over at 3rdPowerOutlet.com just hosted a podcast on the recent eBay changes and there are some interesting comments. A number of sellers and bloggers participated in the call and it is well worth the listen. Here is the link

Just my 15%

15 comments:

ms.pat said...

Well, I listened to most of the podcast and my conclusion was it wasn't aimed at the small seller at all. Small seller...remember him? The one who has been kicked in the pants since Jan. 29, 2008. I had to laugh when they brought up ebay's banishment of checks, cash and moneyorders. They could care less. Yet,some of my former customers - mainly elderly or low income folks won't be able to use Ebay after that comes out and many sellers, especially small sellers will lose this business. This ring of phone speakers all seemed to be totally out of our league when it came to sales. So, after about 2/3rds of the podcast I finally just shut it down :-(

Randy Smythe said...

Thanks for your honest opinion of the podcast.

I think it has become obvious that the needs of the small sller and the large sellers are completely different and its tough to all things to all prople.

nadine said...

I liked the comments at the end that eBay should just bite the bullet and accept Google Checkout (were they yours, Randy?). Of course, they can't think that way because they are deathly afraid of open competition. They have the habits of monopolists, and are doing everything possible to protect what they think of as their Paypal/Ebay monopoly.

By turning it into a strip mall full of retail items at full retail prices.

Go figure.

Anonymous said...

I had mixed feelings about it because like Pat I felt they were putting down the smaller sellers, but at the same time reiterating that Ebay is know as the site people go to for the unique stuff and the great bargains.

I was on my way to becoming a Silver seller but after Best Match, I'm barely keeping my head above Bronze. I also have never wanted to be a huge seller because I have other goals that my Ebay earnings supports.

I guess just my 7.5%

David said...

About the Google checkout.

I always wondered in 2002 when eBay was fighting PayPal.

Why didn't eBay just ban PayPal?

Yahoo and Amazon Auctions were dead by that point (although Yahoo didn't realize it until a few years later)

Anonymous said...

On the call it wa stated that Amazon.com does not accept checks as a form of payment. This is not true.

Url to Amazon Check/Money Order details:
http://tinyurl.com/5fetk3

David said...

also you don't need a 100 feedback score anymore to be a powerseller.

I know of a powerseller that has a 98 feedback score.

ms.pat said...

Its pretty evident why ebay is pushing paypal on automatic checkout - and it certainly isn't to keep buyers safe or to make things easier for them. What insults my intelligence is they expect us to fall for that nonsense.

Anonymous said...

What kind of business can't take a credit card? Not much of one IMO! If you can't you're not a business, just a hobby! PayPal fees are a bargain compared to most merchant accounts. The fees associated with taking credit cards, either through PayPal or through a merchant account are simply a cost associated with being in business.

Cliff Aliperti said...

I thought it was a great call, and considering myself a smaller guy I wish I was around at the start to call in...but unfortunately this little guy had to start work on his eBay listings at that point of the day!

I can see how the part on checks/mo may rub some wrong, but honestly I think this is a move we like down the road...I just think it's going to be painful educating buyers on this, I really hope eBay lets them know at log-in, through e-mails etc.

I disagreed also about why checks/mo caused problems for sellers (the blunt root source: stupidy), though while it may be true in some cases I tend to agree with ms.pat here, I know several of my paper payments come from elderly buyers and we should be lowering the bar for them to buy, not scaring them off the internet by insisting they start entering their bank account info on one site or another.

I did make a rare foray onto the eBay discussion boards today and succeeded in getting some clarification on the checks/mo policy. A pink responded in part:

"So, our policy will be to require electronic payment methods only. That said, we always try to enforce our policies reasonably. If you have a reasonably small percentage of buyers who contact you and insist on paying with check and money order, then we understand that you aren't going to turn away those sales. It will not be a violation of our policy for you to be solicited by buyers and for you to accept their requests. As Griff said, it will be a violation for you to solicit paper payments from buyers in any way."

Thanks for all the info
Cliff

ms.pat said...

Cliff - there was also some kind of veiled threat if they found we took too many paper payments. I saw that on a thread on the ebay boards. I had the link and lost it but there they were solely discussing paper payments and Ebay's requirements. I can't imagine what they can do to a seller if they have several buyers sending checks and moneyorders. It certainly wouldn't be the seller's fault. (shrug)

Cliff Aliperti said...

ms.pat

Yes, I think I saw that somewhere and know what you're talking about. I mean, I really don't know--I ask a question on those eBay Boards maybe once per year and it's always total final recourse when I do. For the time being I'm going to go on what the Pink told me (but, of course, be ready to adjust quick!)

I think it'd be foolish for them to really crack down on it because what's the next step from evading electronic payments? I think we know.

Total speculation, but I'd expect them to take away the ability for use to mark items paid unpaid since it's all going to run through their checkout system. A minor annoyance, but it would screw up record keeping.

One thing I saw somewhere that I liked, and I don't know if it was in that discussion topic or on eBay Ink, but it came from an eBay person was that we wouldn't have to edit every listing to remove the payment options in our text until January '09.

Who knows though. I'm just going to follow Blog Utopia and the other eBay related blogs and see what kind of fallout gets reported.

Cliff

Anonymous said...

"there was also some kind of veiled threat if they found we took too many paper payments. I saw that on a thread on the ebay boards"

Yes, that thread has been copied all over. And this is what makes Ebay so galling to me. What do they care if a small percentage want to send checks or money orders? Ebay is so ridiculous treating sellers like children. Most of us had been running our businesses quite well without any interference prior to King John's reign.

The Motley Fool had a good article yesterday (Thurs) about the Ebay changes. It was called, "Ebay throws in the towel."

These quick, reactive changes are not wise, are not good, and I'm keeping on my eye on the future, knowing it's nearing time to end my career on Ebay.

ms.pat said...

This seems to be another hair-brained knee-jerk move on Ebay's part. Even Amazon takes moneyorders - someone (think it was on ebayinkblog posted the link on amazon that allowed payment by moneyorder). This is what scares me about Ebay. People think their moves are well thought out...I don't!

ms.pat said...

This seems to be another hair-brained knee-jerk move on Ebay's part. Even Amazon takes moneyorders - someone (think it was on ebayinkblog posted the link on amazon that allowed payment by moneyorder). This is what scares me about Ebay. People think their moves are well thought out...I don't!